Tagged: downtime

So Much for 99.9% Uptime

Originally, all my sites were hosted with Host A. For a couple of months at the start of this year, my sites suffered so much downtime I moved them all across to Host B.

Host A, for the most part, has been good, and I can forgive them for suspending my account every time I write a script with an accidental infinite loop. Anyway, for complicated reasons, I had to move one of those sites back to Host A, and it looks like things haven’t changed. This was the response I got to a query about today’s downtime:

Please accept our sincere apologies for the problems caused to you in this matter. This issue had been caused by the server’s urgent unscheduled maintenance that has taken place recently. We detected hardware problem on the web server, that serves your sites and replaced all misbehaved parts. We are working on the restoration now and it will take us about 24 hours for this process. We fully understand that such issues caused problem to you and we are more than concerned about this situation. We appreciate your patience and understanding in this situation as we doing our best to provide the highest level of web hosting services.

When you derive your income from the web, 24 hours is a long time, and it’s costly, too. What I find most annoying though is the over-the-top advertising that Host A uses to get you to sign up. Here are some quotes from Host A’s CEO:

“I Will Guarantee You With My Own Money That You Will Not Be Dissatisfied.”

I can proudly say that we successfully provide the service people are looking for 24/7, every day of the year.

I will prove the high quality of our product and service to you.

Host A is so confident you’ll be happy with their services, that they offer an “Uptime or Cash Guarantee”:

Host A guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime.

…and an “Any-Time Money Back Guarantee”:

This “Any-Time Money Back Guarantee” can be requested at anytime that you are not satisfied with IX Web Hosting services.

The problem with these guarantees is that they allow you to claim back the paltry $7.95 that they charge you a month, instead of claiming compensation for earnings lost during the downtime.

And just for the record, 99.9% of 365 days is 364 days and 15 hours, so I want my $7.95 back! 🙄

JapanSoc Update – 100 Users and Upcoming Downtime

JapanSoc hits 100 users! 

Edward Chmura put out a good word for JapanSoc on Japundit this week, helping to push the number of registered users over the 100 mark. Let me thank Ed, who is also responsible for the excellent Japan Talk podcast, and let me welcome any new JapanSoc users to my blog, the place where I post updates about the site (so please subscribe!).

Web host problems continue…

Lately I’ve been hugely frustrated with my current web host. I run a dozen websites and over the last month, I’ve seen more downtime than I have in my whole three years with the company. Even when the sites are working, they seem to be sluggish and often timeout when trying to load.

I won’t name names until I’m off my current web host, but I will say that they have been either impossible to contact or slow to respond to “trouble tickets”. Let me give you an example of how bad their service has become. This screenshot shows one of my sites had a sudden drop in traffic on Wednesday, March 5th. Usually the sites go down while the U.S. is asleep so I’m not affected too much, but this time it happened for maybe six hours during U.S. peak time:

Unexpected downtime

Naturally, I sent a “trouble ticket” to my web host and had to wait over 24 hours for a response:

“The connection has timed out. The server is taking too long to respond.” I get the same error for all the listed domains. Please help. Nick.

Dear Nicholas. Thank you for the word to support. As far as I can see your site working properly and fast. Also we haven’t any records in our tech logs regarding problems with your web or mysql server. So please re-check your site once again. Should you have any further question feel free to contact us and we will be glad to assist you.

That was enough to make me sign up for another web host and start the laborious process of moving my websites across.

Upcoming JapanSoc downtime

I haven’t decided when to move JapanSoc or this blog, but it will probably happen within the next two weeks. When it does, I imagine there could be about 72 hours of downtime while I wait for the domain name servers to point to the new web host, and of course I’ll have to figure out how to import the databases and get JapanSoc running with PHP 5.

Once it’s all working, you should find JapanSoc loading faster and being online the promised 99.9% of the time. That should make the three days of downtime worth it, and I hope you all agree.

In the meantime, please continue using JapanSoc as you have been, and expect another notice before I start making the move.